Experience the Future of Public Sector Communication
Streamline public sector communication and build meaningful connections with citizens using JioCX. Our platform seamlessly integrates SMS, WhatsApp, voice, RCS, and email to deliver important information, enhance citizen engagement, and ensure secure, reliable interactions.
Public Announcements and Citizen Engagement
From emergency alerts and updates on public services to reminders of upcoming events, JioCX provides the ideal communication platform for engaging with citizens at the right time.
- Use JioCX bulk SMS services for the public sector to send emergency notifications and reminders directly to citizens.
- Easily collect survey responses, share multimedia content, and provide personalised real-time support via WhatsApp API for PSUs.
- Ensure citizens without the internet can access announcements and updates through automated calls using the Voice API for public sector organizations.
- Use automated emails to distribute detailed information, newsletters, and official documents with rich formatting and attachments.
Grievance Redressal Systems
Optimise the grievance redressal process with omnichannel public sector communication solutions by efficiently addressing complaints, tracking status, and managing resolutions.
- JioCX SMS API for PSUs helps citizens promptly lodge grievances with a single text and receive automated acknowledgments and updates.
- Citizens can submit complaints with photos, videos, or documents via WhatsApp API for accurate assessments and real-time support from live agents and chatbots.
- Automate interactive voice response for an easily accessible complaint system, allowing citizens to report issues via personalised voice commands and call-back requests.
Secure Access and Authentication
Secure citizen access to government services with reliable cloud communication for PSUs, ensuring safe and reliable delivery of sensitive information to authorised parties.
- Interactive Voice Response (IVR) systems facilitate voice-based authentication through voice prompts, with optional SMS OTP integration for additional security.
- Restrict access for sensitive security tasks like password resets and account verifications to authorised individuals only via the JioCX email API.
Environmental and Conservation Initiatives
Effectively reach citizens with targeted environmental alerts, engage key stakeholders in the latest conservation campaigns, and drive sustainability goals through cross-channel communication.
- Citizens and stakeholders receive prompt notifications about environmental drives, awareness workshops, and more with the JioCX SMS gateway.
- Share rich multimedia content—eco-friendly tips, detailed survey insights, and live discussions on sustainability goals—through RCS and WhatsApp Business API.
- Distribute detailed weather warnings, regulatory updates, or invitations to sustainability campaigns using JioCX Email API.
Legal and Compliance Notifications
Optimise legal and compliance operations for firms with timely delivery of critical regulatory updates, licensing mandates, and judicial notices through comprehensive, real-time communication.
- Send regulatory deadline reminders, compliance updates, or urgent notices quickly using SMS API.
- Leverage WhatsApp integration for PSUs to facilitate real-time compliance communication through dedicated channels for regulatory updates, discussions, and multimedia document sharing.
- Streamline complex legal and compliance communication through formal emails and automated IVRs.
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